Product Recommendation
Email the user's height, weight, room size, and main need: standing assistance, sleeping, big-and-tall support, or heat and massage.
Customer Support
Need help choosing, receiving, or setting up a lift chair?
Tell us the user's height, weight, main need, preferred upholstery, and delivery questions. We can help narrow the choice before ordering.
Delivery & Assembly
Some recliners ship in multiple boxes. Wait for all boxes before assembly and keep cartons until the chair is inspected.
Order or Warranty Help
Include order number, product SKU, photos or video, and a clear description of the issue.
Common Support Topics
| Topic | What To Send | Where To Start |
|---|---|---|
| Size help | Height, weight, seat width preference, mobility need. | Size Guide |
| Delivery issue | Order number, tracking number, carton photos, product photos. | Shipping |
| Return request | Order number, reason, condition, original packaging status. | Returns |
| Warranty request | Order number, SKU, photos/video, issue description. | Warranty |
Lift Chair FAQ
What should I send for a size recommendation?
Send the user's height, weight, current chair seat width if known, main need, and whether they need standing assistance, sleeping recline, big-and-tall room, or heat and massage.
Is heat and massage enough for back comfort?
No. Heat and massage can add comfort, but lower-back support, cushion density, seat stability, and posture fit matter first.
What should I check for a 300 lb+ user?
Compare weight capacity, seat width, seat depth, armrest firmness, and footrest length. For big-and-tall comfort, start with 25"-26" seats and confirm the full product dimensions.
What photos help with delivery or warranty issues?
Send the order number, tracking number, shipping label, outer carton photos, inner packaging photos, product photos or video, and the SKU if visible.