Before You Request
Keep the original packaging until the chair is assembled, tested, and inspected.
Returns & Refunds
30-day returns with large-item steps explained upfront.
Lift recliners are oversized furniture, so returns require approval, packaging details, and clear condition photos before shipment back.
Start a Return
Email order number, reason, product condition, carton condition, and photos to support.
Oversized Return Shipping
Do not ship a recliner back without return instructions. Large-item freight steps may vary by order.
Arrival Damage
Report arrival damage as soon as possible with photos of the outer carton, shipping label, inner packaging, and affected part. RHHVVR support will review the case and provide the next step.